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When you’re ready to move your winnings out of Jua Predictions, you can withdraw to your M-Pesa account or to a Polygon USDC wallet address. Withdrawals are processed from your cash balance, so make sure any funds you need are unlocked and available before you submit your request.
Only your cash balance can be withdrawn. Promo balance credits cannot be withdrawn directly — they are intended for trading only. Your withdrawable balance is always equal to your cash balance (minus any cash that is currently locked in open orders).
Withdraw directly to the M-Pesa number registered on your Jua Predictions account. The USDC amount is converted to KES at the configured rate and sent to your mobile money wallet.
1

Ensure you have sufficient cash balance

Check that your cash balance covers the amount you want to withdraw. If funds are locked in open orders, cancel those orders first to release them — see the Locked Funds section below.
2

Go to Wallet → Withdraw

Navigate to Wallet in the app or website, then select Withdraw.
3

Select M-Pesa

Choose M-Pesa as your withdrawal method.
4

Enter the amount

Type in the amount you wish to withdraw. The equivalent KES amount will be shown based on the current conversion rate.
5

Confirm the withdrawal

Review the details and confirm. Once submitted, the funds will be sent to the M-Pesa number registered on your account.
A minimum withdrawal amount applies for M-Pesa. Processing typically takes a few minutes to a few hours, though withdrawals may be reviewed before being sent. You’ll receive an M-Pesa notification once the funds arrive in your mobile wallet.

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Locked Funds

If some or all of your cash balance is showing as locked, it means those funds are held as collateral for one or more open limit orders. Locked funds cannot be withdrawn until they are released. To free locked funds:
  1. Go to your Portfolio and open the Orders section.
  2. Find the open limit order holding the funds you need.
  3. Cancel the order — your funds are returned to your cash balance immediately.
Once released, the funds will appear in your withdrawable balance and you can proceed with your withdrawal as normal.

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Withdrawal Processing

All withdrawal requests may go through a review process before they are fulfilled. This is a standard step to protect your account and ensure secure fund transfers. If your withdrawal has been pending longer than expected, check your withdrawal history in Wallet → Transaction History for a status update. If the status hasn’t changed after a reasonable time, reach out to support with your withdrawal reference number.

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Frequently Asked Questions

No. Promo balance credits are awarded for trading purposes only and cannot be withdrawn directly. Any winnings you generate by trading with promo balance will be credited as cash, which is then withdrawable.
All withdrawals go through a review process before they are sent. This is a routine security step and most withdrawals are processed within the typical timeframes listed above. If your withdrawal has been pending for an unusually long time, contact our support team and have your withdrawal reference number ready so we can look into it for you.
Navigate to your Portfolio, then open the Orders tab. Locate the limit order that is holding your funds and cancel it. Your locked funds will be returned to your cash balance immediately and will be available for withdrawal right away.